Over the past few days, we have designed a short survey and began interviewing customers, staff, and suppliers of Mulleys. The goal of the surveys is to gain insight into customer, staff, and supplier experience, relationships, and more.
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We also visited the Malili school, a particular supplier that holds a special place in our hearts. We learned how the all girls boarding school not only grows their own food to be served to students, but how they also are a supplier of fresh produce including cabbage, spinach, and capscicum for Mulleys Supermarkets. The high school girls gave our team a tour of their farm and taught us how they practice in the field what they learn in Agricultural Science class by planting crops and making an impact.
Moreover, the team visited another Mulleys location named “Highway” where we spoke with store manager Denson and had the chance to learn about his experience with the company over the past 7 years. He began his career with Mulleys as a cashier, and slowly worked his way into management. His positive experiences emphasized the company’s commitment to employee growth and training, and aligned with much of the feedback received from various other staff members. As our team has conducted research across store locations, several employees have told us similar stories of beginning in lower level staff positions and having the opportunity to work their way up to management roles. This speaks volumes to the training, leadership and opportunity Mulleys provides staff of all roles.
We look forward to aggregating and analyzing the data we have collected across these stores to create a formal presentation for the directors and a eventually a case study when we return to Cornell.
Mulleys Supermarkets 